While you’re on holidays, your IT issues aren’t.
RemoteAFix by IC-Solutions gives Australian travellers familiar, trusted support from home. Already a customer? We know your setup. New to us? You’re welcome too — start with a pre-trip check.
| Departures | Support status |
|---|---|
| London | Laptop checked |
| Lisbon | Backup done |
| Bali | MFA ready |
| Tokyo | Updates OK |
| Rome | Supported |
Your usual IT person — still on board.
Something’s gone wrong while you’re away? Get help now.
You don’t need to have done a pre-trip check. Tell us what’s happening and we’ll take it from there.
Tell us the problem
What’s wrong, where you are, and the best way and time to reach you.
We confirm the cost first
No surprise bills — you’ll know the price before any work starts.
We book a remote session
Mon–Fri 9:00am – 5:00pm, NSW time (AEST/AEDT) — we’ll convert that to your local time, and after-hours sessions can be arranged. To skip international call costs, we’ll email you a link to a free private video session instead. Your device needs to be on and connected to the internet.
Get remote support
Call us first on +61 2 4960 0581 so a technician is ready to take your session code, then run the downloaded tool. The session only lasts while we’re helping you — nothing stays installed, and we can never connect without you starting it.
Real, trusted help — not a stranger on the internet.
The hardest part of remote support is letting a stranger onto your computer. Overseas, that’s exactly when scams find people — a pop-up, a “helpful” call, a dodgy hotel-lobby fix.
With RemoteAFix you’re dealing with IC-Solutions, a local Australian team. If we already look after your tech, we know your laptop, your email setup and your accounts.
New to us? A pre-trip check gets you set up the same way, so you get the same trusted help while you’re away.
Support for every leg of the trip
Pre-trip tech check
We check your laptop, backups, updates and account recovery — and make sure you can still get your MFA codes if you swap SIMs.
Booked remote help
Laptop playing up, email not syncing, locked out of an account, or the kids’ streaming apps won’t log in? Book a session and we’ll connect securely and sort it — Mon–Fri 9:00am – 5:00pm NSW time (AEST/AEDT), with after-hours sessions by arrangement.
Travel support package
Away for weeks or months? Get the pre-trip check plus a set amount of remote help included, so you know exactly what you’re covered for.
How pricing works
Tell us the problem — we’ll confirm the cost before any work starts. No surprise bills.
What remote help can’t do
Your device must be on and online. If we can’t remote in, a video call using your phone’s camera lets us see the problem and talk you through it. Physical faults — cracked screens, water damage, dead batteries — need a local repairer. We’ll help you find one and keep your data and accounts safe meanwhile.
Sort it here, not in a Paris café.
Most travel tech headaches are preventable. Half an hour before you leave saves a lot of stress later.
Laptop health
Battery, storage and anything that’s been “a bit slow lately”.
Backups
Your photos and files safe even if the laptop doesn’t come home.
Updates
Done on your home internet, not hotel wifi the night before a meeting.
Account recovery
Recovery emails and numbers that will still reach you overseas.
MFA when you swap SIMs
Authenticator apps and backup codes so a travel SIM doesn’t lock you out.
Streaming & entertainment
Netflix, Stan, Kayo and the kids’ apps logged in, downloads ready for the flight, and a plan for watching the big game.
Remote access, set up safely
So when you need us, we can connect — and you know it’s really us.
How it works
Book your check
A week or two before you leave is ideal.
We get you travel-ready
In person or remotely, using the checklist above.
Something goes wrong?
Email or call us. We’ll confirm the cost, then book a time that suits your time zone.
We fix it from home
A secure remote session with a team you can trust.
Support hours
Mon–Fri 9:00am – 5:00pm, NSW time (AEST/AEDT). We’ll tell you what that means where you are when you book — no 3am surprises. Time zones don’t line up? After-hours sessions can be arranged.
Questions travellers ask
I’m not an existing IC-Solutions customer. Can I still use RemoteAFix?
Yes. A pre-trip check is the best start, because knowing your setup makes remote help faster later. If you’re already overseas, just get in touch.
What does it cost?
Tell us the problem and we’ll confirm the cost before any work starts. For longer trips, ask about a support package.
What if I change my SIM and can’t get my login codes?
That’s exactly what the pre-trip check prevents. If it happens anyway, email us and we’ll work through account recovery with you.
How do I know it’s really you connecting to my computer?
We only connect in sessions you’ve booked, using the remote tool we set up with you. We will never cold-call you offering to fix your computer.
What does it cover?
Work and holiday tech alike: laptops, email and account issues, plus streaming apps that won’t log in, getting shows onto the hotel TV, tablets for the kids, and photo backups — the things that stop you working, staying in touch or enjoying the trip. Some streaming services limit what you can watch outside Australia, so we’ll tell you up front what’s possible.
What can’t you fix remotely?
Your device needs to be switched on and connected to the internet. Physical faults like cracked screens, water damage or failed batteries need hands-on repair; we’ll help you find a local repairer and protect your data and accounts in the meantime.
Do I have to pay for international calls?
No. Email us (or call briefly) and we’ll reply with a link to a private video session we’ve already started on our own secure server. Tap it to join from your phone or laptop browser over Wi‑Fi, with no app or account needed. Only our team can start sessions, so the link you get is genuinely from us. It also lets us see the problem through your phone’s camera when we can’t connect to the device directly.
What are your hours?
Mon–Fri 9:00am – 5:00pm, NSW time (AEST/AEDT). We’ll confirm your local equivalent when you book. If those hours don’t work from where you are, sessions outside standard business hours can be arranged — just ask.
Heading off soon — or already away?
Existing IC-Solutions customer or new traveller, get in touch. We’ll get your tech travel-ready, or sort out what’s gone wrong.
Skip the international call costs. Email us or give us a quick call first, and we’ll reply with a link to a private video session we’ve already started on our own secure server. Just tap it to join from your phone or laptop over hotel Wi‑Fi, with no app or account needed. And if we can’t remote in, point your phone’s camera at the problem so we can see it and talk you through the fix.
- Call
- (02) 4960 0581From overseas: +61 2 4960 0581
- Hours
- Mon–Fri 9:00am – 5:00pmNSW time (AEST/AEDT) · after hours by arrangement